IT Support in Edinburgh
Here in Scotland's capital, Edinburgh, we've been helping businesses thrive for the last 20 years.
Your business can thrive too - let us create better and safer places for you and your people to work.
From cloud services that can secure your network to providing the latest productivity tools to your team - we have a range of services and products that can be tailored to meet your needs today and into the future.
Enabling your business to thrive by creating better and safer places for you and your people to work.
Whether you're looking to take advantage of cloud services to secure your network or provide the very latest productivity tools to your team - our range of services and products can be tailored to meet your needs for today and tomorrow.
Fast, responsive IT Support for modern businesses in Edinburgh...
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How can we help you to get better IT Support?
Upgrade to a local IT partner you can trust.
Book a 15-minute, no-nonsense discovery call
with one of our expert IT Support team.
Our relentless quest to provide a world class service is proven by our customer testimonials and the results we achieve.
Let us find out more about how we can help transform your business in a 15 minute discovery call..
Find us in the heart of Edinburgh
Edinburgh
0808 164 4142
The Merchants' Hall
22 Hanover Street
Edinburgh
EH2 2EP
What our customers say
I’ve been working with Grant McGregor for IT for a few years now. To say the switch over to GM was one of the best things we did would be an understatement.
From the Directors to guys on the help desks I enjoyed their friendly atmosphere and attitude to IT. More than 5 years later, I wouldn’t look anywhere else. 5 stars is the least I can give them. Highly recommended.
Steven Hawkins
General Manager
General Manager
Mike Stoane Lighting
When I first reviewed your website & then visited your offices, I thought there was no chance we would be able to afford your services – and I’m not advocating a price increase – it’s just that other small/medium businesses may experience the same feeling. Yet, although we now invest more in our IT than before, we actually pay less for professional monthly IT support than we paid for poor service in the past! You provide a truly professional service with no nonsense all at an excellent price. Your services are exceptionally good value for money and I know that the investments we’re making in our IT now are adding the value to our business that we wanted. Absolutely happy to recommend you as it does not feel like an outsourced service to us. It has been an incredibly positive experience, long may it continue.
Director
Forster Roofing Services
From the outset, we agreed a transparent pricing structure which provided us with an upgrade in IT support and expertise, and whilst we’ve paid a premium for this, there are no hidden extras.
Grant McGregor always exceeds expectations and deal with any query (no matter how seemingly ridiculous – and there have probably been a few in our time) in a quick and sympathetic manner giving real value-for-money. I’d have no hesitation in recommending Grant McGregor and look forward to many more years of much valued and appreciated IT support from them.
Rosemary Slipper
BusyB
The Results We Deliver
98.75
%
happiness factor
A measure of customer experience for every IT service request, showing the % of respondents that scored us Great or Good
1,542
people supported
A somewhat blunt statistic but to us it demonstrates the impact of our work on businesses across Edinburgh and beyond.
14,788
tickets opened
Like the number of people supported, this can be a bit of blunt number - but does demonstrate our capacity, and adds context to some of the percentages you see.
66.24
%
issues solved in less that 1 hour
Fast, responsive IT service enables our customers to get on with their work. The higher % issues fixed in under 1 hour = happy people!
68.12
%
calls resolved same day
Percentage of IT Support requests (raised in any way) that were fixed on the same day they were raised. Good for our client and for us.
98.73
%
resolved within SLA
Demonstrating how well we meet our promises (Service Level Agreements) to sort out your IT issues in a given time frame.
Statistics correct at 31st December 2023
Awards and Accreditations
50 Best Managed IT Companies, UK
For the 4th year running in 2023 we were recognised as one of the 50 Best Managed IT Companies in the UK based on a rigorous assessment of our business practices and operational delivery.
IASME Gold Certification
Grant McGregor Ltd is an IASME-accredited Certification Body to conduct assessments and certifications for the IASME Gold IT Governance and Security compliance standard in the UK.
MSP501
2023 Winner
Grant McGregor Ltd is independently ranked globally at #146 of the world’s 501 Top Managed IT Service Providers (MSPs) of 2023. We are also ranked #9 in the UK and #1 in Scotland.
European 51
2021 Winner
Independently ranked in the Top 51 European IT Service Companies and the Top 10 UK MSPs by Channel Futures for our forward-looking approach and performance as a quality IT Provider.
Network Group
Awards Finalist 2021
Placed in the Top 5 of 85+ leading Managed IT Support companies across the whole of the UK in 2021, this accolade demonstrates our commitment to service quality & customer experience.
Cyber Essentials
Since 2016, we have served as an IASME-accredited Certification Body to conduct assessments and certifications for the Cyber Essentials / Plus IT Security compliance standards in the UK.
CFCS and Police Scotland Trusted Partner
As an original Trusted Partner member of the Cyber & Fraud Centre Scotland, we conduct IT security reviews and provide appropriate recommendations for Small & Medium Businesses in Scotland.
Microsoft
Gold Partner
A long-standing and expert Microsoft Certified Partner with special emphasis, skills, and experience with Microsoft Cloud solutions: Office 365, SharePoint, Teams, InTune, & Teams Voice.
Network Group
Member
As a long-serving member of UK IT Services body, Network Group, we have an unrivalled peer group to call upon plus stronger relationships with IT vendors, and enhanced buying power.
CompTIA Member
We are proud to be a Technology Service Provider (TSP) member of the UK IT Industry body CompTIA which offers us a wealth of resources to maintain our learning and drive development.
Cyber Essentials
Grant McGregor has successfully certified our entire company to the UK Cyber Essentials IT security standard to demonstrate our 100% commitment to our own, and our clients’, IT security.
Cyber Essentials
Plus
Over and above the Cyber Essentials certification, we are independently tested and verified annually by a 3rd Party that our IT security measures & processes are robust & follow best practice.
IASME Governance Audited
Our Edinburgh based IT Company has been awarded ‘IASME Governance Gold Audited’ having been stringently assessed by an independent party to achieve this gold standard in IT security.
IASME GDPR Certified
Grant McGregor is GDPR certified to demonstrate that we have addressed the requirements of the General Data Protection Regulation showing how serious we take information security for ourselves and our customers' businesses.
IASME Quality Principles Certified
An important step to our IASME Gold Governance standard was certification to the IASME Quality Principles which demonstrates our quality- and process-focussed IT Service delivery culture.
Cert No. 23676-QMS-001
Cert No. 23676-ISMS-001
Essential Resources
We've written a guide that will help you understand how to choose the right IT partner.
It's one of the most key business relationships that you'll make.
The technology you use is fundamental to your business - so the right support and advice is critical to you successfully implementing it and, in the end, growing your business.
You’ll discover:
- Why you want an IT partner that thinks strategically for you and in your best interests
- The reasons business owners and managers like you switch IT support providers
- How to protect the most important asset your business owns
- And why you should be highly sceptical of all IT support businesses (yes, including us)
Our Expert Knowledge
Published Weekly
Is Changing Your IT Support Provider Risky?
Despite being very unsatisfied with the current level of service provided by their IT support, many businesses are reluctant to take their business elsewhere. Whilst some business managers believe changing IT support provider can be risky, what’s even more risky is staying with an existing provider that is failing to meet your needs and requirements.
Here at Grant McGregor we outline some of the myths regarding changing IT support and why it is riskier to stick with an existing poor provider.
26th August 2021
How much should IT support cost?
The old maxim that “you get what you pay for” is true in so many service professions. If you’ve ever hired graphic designers or SEO “experts”, you’ll know that they are not all created equal. While it might be less obvious in terms of IT support, it’s likely to be a much more critical relationship for your business.
Reducing costs and overheads is a vital part of maximising profit in any successful business strategy. Optimising budgets helps to add directly to the bottom line and is more easily controlled than the other end of the equation, i.e. creating demand and setting prices.
26th August 2021
How Long Does It Take to Switch IT Support Companies?
Switching IT support companies needn’t be a headache – provided your new IT support partner takes a programmatic and practical approach to making the switch. We explain why.
Here at Grant McGregor, we understand that the thought of switching IT support partners fills most people with dread.
How will everything transition over successfully? Will everything continue to work? What if there’s a problem? What if the new support company are no better – so we go through all that pain for nothing?
Additional Resources
From our blog
From our business, security and technology guide series
- Why shrewd companies are getting tested and certified for Cyber Essentials
- Your Guide to why Cyber Essentials is a ‘must-have’ for every UK business
- The 12 Crucial Controls to Significantly Reduce Your Business Risk & Achieve IT Security Compliance
- How to Create an Incident Response Plan for your Business
- A quick guide to the ISO 27001 IT Security Compliance Standard
- GDPR: The Essential 2021 Guide
From around our website
- 5 Top Tips for Handling Confidential Information in Your Business
- The Phishing Threat Now: A 2021 Update
- Are your IT devices managed and secured to meet today’s evolving threats?
- Passwords: Can we live without them?
- Everyone Begins Cyber Essentials from a Different Starting Point
- How secure are your IT network peripherals?
- The 10 phishing red flags your employees need to know about today
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