supporting you - business  it support

Business IT Support for the Edinburgh area and across central Scotland

We know how much your organisation's success rests on having reliable and effective IT. Grant McGregor can offer as little or as much support as you need – from strategic IT consultancy expertise to managed outsourced IT. We are equally happy to act as your own IT Department or to assist with one-off IT improvement or implementation projects.

We offer a broad range of IT Services to suit the IT requirements of most businesses and organisations.

Fully-managed outsourced IT Support that let's you get on with running your Business

Grant McGregor can offer your business a wide variety of IT Support Services. These include:

• An expert IT Consultancy service to augment your current IT Department:
  
  
  IT product or solution advice, Disaster Recovery planning, IT Procurement, IT Security Consultancy and Planning, System Upgrade or Development, Hosting Service Advice, Encryption Services, Microsoft SharePoint portal creation and project management, Software Migrations including Exchange 2010


• Cost-effective IT Support Contract arrangements tailored for your needs:
  
  
  Do you find yourself on your current IT supplier's bronze (or tarnished brass) service? You may have found that even their gold service turns out to be of poor quality. If you would like to get great quality IT service that suits the size and shape of your business without blowing the budget then you've arrived at the right stop.  


• A complete outsourced IT Department to fully service your organisation:
  
  
  We can become your entire IT team; taking your business objectives for IT, and through sound planning and well-managed execution, we make them a reality. Whether it be to gain staff confidence in your systems, to improve the effectiveness of your IT or upgrade or migrate hardware and/or software, we have the technical skills and the people skills to make your IT more effective.




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• Your own Technical Account Manager responsible for your IT systems:
  
  
  Grant McGregor operates a very effective system to managing your IT support arrangements. With a rare combination of Technical Account Manager and IT Account Director you get a powerful team. A very keen principal technician responsible for the day-to-day care of your IT systems sits alongside the experienced, knowledgeable old head who ensures your Account Manager is doing their job well and that they are making your IT work hard for you and your users.


• Tenacious support for your users and active management of your IT systems:
  
  
  If your requests for computer support are falling on deaf ears or remain unanswered after several days then you and your users will probably be getting pretty frustrated.
  
  We capture all requests for support in an award-winning PSA system so that your needs for immediate attention, change requests or on-site work can be acted upon according to their priority. What's more, our active systems monitoring and reaction to alerts, reactive remote support in response to user requests and active support through preventative maintenance visits to your site combine to ensure your systems are actively managed and your users can keep working.


• Swift resolution of any IT problems and thorough tracking of all incidents:
  
  
  Most IT Support Companies provide remote support and some sort of incident tracking. The systems we use not only provide us with the means to connect to your servers and user desktops quickly, easily, securely and with minimal user intervention but they also allow us to share helpdesk incident tracking with you. If you need to know whether a particular case is open, how it was closed or what further action is required, then this is available for you to see, transparently.


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• Genuine 24x7 systems monitoring and alerting that we share with you:
  
  
  How many IT providers talk of "24x7 systems monitoring" but then still leave you to tell them when your server is suffering a problem? Our monitoring system can check the health and availability of your servers, your network keypoints and your desktops. It alerts our helpdesk staff instantly to any issues direct into our helpdesk database. Detailed and summary reports are then available to our clients through their own monitoring portal.




• Transparent & frequent reporting of systems and contract performance:
  
  
  Our capturing of support requests, incidents, monitoring alerts, change requests, etc. is second to none. All of this information allied to your systems health monitoring data is reported periodically, or as you need it, via your own client IT support portal.


• IT Systems development - analysis, planning, budgeting and execution:
  
  
  We help you to ensure your systems remain productive for your users and your business. Hardware quickly becomes obselete or gets 'behind the technology curve' so we always aim to build-in some future proofing and allow scope for hardware upgrade, update or warranty extensions. We always analyse your needs effectively to enable us to plan any systems development to budget and with implementation meeting an agreed, honest timetable.


• Truly unbiased, jargon-free advice on product procurement and pricing:
  
  
  When it is time to invest in new hardware, improved software or better protection, we will help you navigate the procurement maze cost-effectively. We have multiple IT distributors to compete for your IT hardware and software spend and we seek to have multiple solutions available to meet the needs for anti-virus applications, anti-spam solutions, hard-disk encryption and so on. That way, we can recommend the right tried and tested solution for your needs and your budget rather than offer you the only one we know.

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• Tested Disaster Recovery plans to get your business back and running ASAP:
  
  
  Our clients enjoy the real peace of mind that comes from knowing that their servers and critical data are being backed up professionally to external hard disks using a rapid recovery process. We operate a staged back-up process to retain daily, weekly and monthly back-up rotations and the success of back-ups is checked and reported on a daily basis. Any failures are investigated by your Account Manager and the Helpdesk team.
  
  Periodically (depending on the criticality of the data) we will test the whole disaster recovery process. This involves rebuilding a crashed server from scratch to prove it works as planned and to certify the likely time required to achieve a rebuilt, working server.
  
  If you don't enjoy this same peace of mind then contact us about implementing a workable and swift Disaster Recovery plan for your key systems.




• Fully hosted Microsoft Exchange Email and SharePoint portal packages:
  
  
  Grant McGregor provides Microsoft Exchange and Outlook-based email as a fully hosted corporate-quality service for a simple monthly fee, so you can focus on your core business.
  
  We also host, build and manage Microsoft SharePoint portals for clients. SharePoint is a centralised and secure portal, accessible from anywhere and Windows SharePoint Services (WSS) is the perfect collaboration tool. It allows people to share information, work together on documents, and collate knowledge over the Internet or the organisation’s internal network.

Contact Us to discuss how we can provide Business IT Support to you or to discuss your individual IT requirements.