Valentine’s Special – Are You Caught In A Bad Romance With Your IT Company?
“You know that I want you and you know that I need you; I want it bad, your bad romance.”
Has your current IT company lured you into a bad romance?
Don’t panic guys, Grant McGregor hasn’t gone gaga but since its Valentine’s Day, we thought we’d jazz things up a little by using Lady Gaga lyrics to illustrate the effects of being in a bad romance with your IT company.
Who said computer geeks can’t have fun?
Do you feel like you are constantly fighting for your IT company’s attention? Unfortunately this isn’t uncommon. Many businesses sign contracts with technology and computer companies after promises that they’ll be given their full attention, only to find themselves completely stranded when it comes to resolving IT issues.
The problem with these Stetson-making industry players is that they are more focused on winning new clients than delivering on the promises made to their existing clients. They’re not in it to provide great support and technology solutions – they’re in it to make as much quick money from you as possible.
Signs you’re in a bad romance with your computer company…
You feel like you’re constantly chasing them – A good partnership requires two way communications, so if you’re feeling like you’re the one putting in all of the work, then you’re probably with the wrong computer company.
You’re often left in the lurch
Were you promised regular emails, phone calls and visits when you signed the contract only to find that you end up left in the lurch when faced with IT issues? Again, that’s not a great sign. If your IT company can’t pick up the phone or at least answer the phone when you need them, then they’re not the IT company for you.
You’re left to get on with it
Have you been sold a piece of software only to be left not really knowing how to use it or what to do with it? It sounds like you’re working with a big box shifter. The problem with these computer companies is that they’re not really after a partnership. They simply want to sell you their software, make a little cash and then move on. You’re much better off finding a value-added partner who will help you find the right software for your business, install it on your system and help you to get the most out of it.
They lack software knowledge
If you’re working with a computer company that seems to know little about the software they’re trying to sell you, it should be setting off alarm bells in your head. They may be able to identify the pros and cons but can they tell you how it can be integrated with your existing technology or whether it can be extended to meet your needs? If the answer is no, you need to get out of that relationship and find a technology partner that you can have confidence in.
They can’t cope with your demands
Just as you can outgrow your friends, you can also outgrow your computer company. If your company has expanded and they are struggling to meet your needs, it’s time to take your business elsewhere. There’s no point getting stuck in a rut or caught up in a bad romance with a computer company that simply can’t meet your expectations.
They’re overcharging for their services
One of the biggest signs that you are in a bad romance with your technology company is if they’re charging over the odds for their services. Did they promise you a fixed rate only to throw in hidden charges later on? Perhaps they weren’t transparent about their pricing methods? Either way, it’s best to pack up and take your business elsewhere. If you end up staying with them, you’ll only end up having to make cutbacks elsewhere in order to pay for services that aren’t really worth the money.
“I want your design, cause you’re a criminal, as long are you’re mine”
Another sign that you are in a bad romance with your technology company is if they try and offer you products and services that you don’t really need. Whilst you maybe lusting after a new piece of technology, it’ll be criminal if you invest in it, as buying something you don’t really need will drain your financial resources and offer little in the way of Return on Investment (ROI). Despite knowing this, a bad technology company will try to sell it to you anyway and if you’re not savvy, they’ll succeed.
One of the easiest ways to tell if your computer company is trying to sell you a product or service you don’t need is if they tell you the benefits but don’t apply them to your business. This will show you that they have not done their research on your company and have no idea whether or not this product or service will actually be any use to you.
This is not a sign of a good partnership. End your agreement and take your business elsewhere! This time, find a technology or computer company that is willing to take things slow. You need a technology company that is willing to get to know you and your business and find technological solutions that provide real value to you, your employees and your customers, not just sell you things you don’t really need to make money.
“You and me could write a bad romance”
Lady Gaga may make a bad romance sound fun but it’s really not the sort of partnership you want with your computer company. You need to work with a company you can trust and rely on to deliver the right IT solutions for your business – a company just like Grant McGregor. We can’t promise you the thrill of a bad romance but we can promise you great IT services, unrivalled support and technology solutions that are tailored to your needs and requirements.
Hopefully our (admittedly) poor use of Lady Gaga’s lyrics has given you a laugh but jokes aside, we happen to think we’re raising a pretty good point!
It is all too easy for companies to get caught up in the promises of technology and computer companies, only to end up stuck in a bad romance, where the promises are never kept.
Rather than getting dazzled by what appear to be amazing offers, take the sensible approach and work with a company you can trust and depend on to meet your needs both now and in the future. Let’s get together for a first date! Call us on 0131 603 7910 so we can take the first steps to building a budding romance!