Yearly Archives: 2019

Does Better the Devil You Know Hold True for IT Support?

The maxim “better the devil you know” has a sidekick: “if it ain’t broke, don’t fix it”.

In today’s world of fast-paced change, increasingly competitive markets and evolving security threats, both phrases are outliving their usefulness.

Are you doing enough to protect your staff against Phishing?

In IT, we talk a lot about protecting our systems and data against cyber-attack.

However, there is a growing realisation that this is only part of the picture.

We need to do much more to protect our people too.

The 8 Warning Signs that Indicate You Need to Switch Your IT Provider

There are many reasons why a managed service provider can fall short. And there are an equal number of reasons why you shouldn’t put up with poor service.

If any of these warning signs sound familiar, perhaps it is time to consider whether you need to switch to a new IT Support partner, also now commonly called an MSP (Managed Service Provider).

Why SMEs Should Get Expert Help with Cyber Security

Cyber security is a complex topic, so it is essential to get expert help.

As a result, and particularly for SMEs, it is better to find an experienced IT partner than to try to do it all in house.

Are You Doing Enough to Protect Your Data?

Concern over cyber threats has hit an all-time high, with a recent global cyber risk perception survey finding that 79% of organisations now rank cyber risk as a top-five concern.
While concern might be high, this isn’t necessarily translating into action.

PwC’s 2018 Global State of Information Security survey found that only 51% of executives have an accurate inventory of employee and customer personal data.

Which leaves us pondering: are companies doing enough to protect their data?

Why Are Software Updates (or Patches) So Important?

Software updates (or patching) is familiar to us all. We’ll update the apps on our mobile phones with some regularity and the same should apply to all the software applications we use on all devices we use.

Unfortunately, we find that many businesses are still using out of date or older versions of the software they use daily.

Want to Get Back to Doing Your Day-Job?

“IT Support is not in my job description” “There’s a queue of IT problems at my door each day”

Whilst speaking with SME business owners, Finance Directors and other IT decision-makers at initial prospect meetings, I am increasingly hearing statements like these.

What is particularly interesting is that the people who say these things are usually outsourcing their IT to a third-party IT support business or Managed Service Provider – so why do they say and experience these things when they are paying good money to someone else to take care of them?

Why Email Filtering is More Important than Ever

Email poses perhaps the greatest risk for organisations in terms of cyber security.

Clicking on a bad link or downloading malware delivered by email is a constant risk. So why aren’t organisations putting enough effort into their main line of defence?

Which type of IT support is best for your business?

So much of the IT activity we all undertake is reactive – often it takes a malware attack to prompt us to upgrade our security software or a broken hard drive to make us think seriously about backups.

Which is exactly why your IT approach shouldn’t be reactive. Find out more in this article…