About Us

Grant McGregor / grɑːnt mækˈgrɛgə / verb The fusion of technology and people.

We help to make your technology and your people work in harmony
by providing our full services, people-centric Managed IT Service provision,
or by complementing your existing, internal IT Team.

Whether you need full, outsourced IT management and support, or if you want specific help to complement your internal IT team, we help to make your technology and your people work in harmony.

Our Purpose

is enabling people to thrive,
in successful companies, by
creating better, safer places
for them to work.

Our Mission

is delivering world-class
technology support, advice
and services that don’t
cost the earth!!

Our Values

Accountability

We say what we are going to do and do what we say. We deliver our promises.

Commitment

We have an unrivalled customer service ethos to do the best job we possibly can.

Education

We pursue technical growth and learning, and reward performance.

Understanding

We listen first to truly understand our customers’ needs before recommending appropriate solutions.

Innovation

We'll never be happy with the status quo, constantly seeking to improve ourselves and, the technology we recommend.

Teamwork

We work together to service our customers’ needs and help the company succeed.

Quality

We provide solutions and unmatched service that, together, deliver an advantage to our customers.

Integrity

We maintain the highest standards of integrity in all our actions. How we do business is as important as the business we do.

Book a 15-minute, no-nonsense discovery call
with one of our expert technology team.

Your People

Your people are constantly striving to do the best work they can, so that you and your business can achieve its goals. Meanwhile, technology plays an important part in any business. But many businesses struggle to get their IT and people to work in harmony - with the constant headaches of securing and implementing the right solutions. That where we come in...

Your people illustration
Our people - technicians sitting at workstations

Our People

Since 2000, Grant McGregor has been providing appropriate and secure technology, winning multiple awards along the way. As a world-class Managed IT Service Provider (MSP), Grant McGregor is a profitable and mature business with a team of experienced and knowledgeable technology people who care for each and every one of our clients and their businesses. To help us, we live by eight key values.

This people-first approach has led us to be
ranked #134 in the top 501 MSPs around the globe,
placed at #9 in the UK and #1 in Scotland.

This people-first approach has led us to be ranked #134 in the top 501 MSPs around the globe, placed at #9 in the UK and #1 in Scotland.

Why you're looking for people like us...

Poor IT Service?

Are you being let down too often by your current IT provider?

They don’t offer the range of
services you need or you’re not getting value for your
money?

Perhaps you feel they no longer have your best interests at heart?

Productivity Issues?

Have you got a vision for your
growth and profitability, but your IT is holding you back?

You and your people can’t do what you do best... and you know it!

You’re just not sure where to turn?

IT Security Worries?

Are you worried about your IT security?

You’re aware of the growing risks of cyber crime and want to protect your business...

... but you don’t know where to start ... or whose advice to trust?

What we offer businesses like yours

From the outside, differentiating one company from another in any industry can be difficult - and that is no less true in the IT industry, with all the complications and tech-speak involved.

So, we decided to put people at the heart of our business.

While separately, each of the following aspects aren't unique, together they provide something special - so special we think they can transform your business.

What we offer businesses like yours - group of people standing together in a circle
We put people first - group of diverse people

People Come First

We don't just look after devices, software and services - we look after your people and train ours to truly care about yours.

Our people really won't settle until yours are truly happy and your business is taken care of.

We earn trust - business people shaking hands

Earn Trust

Our work is built on trust - ensuring that you really know that we are here to help your business achieve its potential.

We aim to earn and keep this trust, ensuring you know we're working and acting in your interests.

We work efficiently - technicians working in front of organised planner

Work Efficiently

To ensure your resources are working efficiently, we'll aim to keep your systems running smoothly 100% of the time.

And when things do go wrong, we'll be there to help with quick access to the support you need.

Our Core Services

The Results We Deliver

Happiness factor - smilie face
97.42
%

happiness factor

A measure of customer experience for every IT service request, showing the % of respondents that scored us Great or Good

1,601
 

people supported

A somewhat blunt statistic but to us it demonstrates the impact of our work on businesses across Edinburgh and beyond.

14,387

tickets opened

Like the number of people supported, this can be a bit of blunt number - but does demonstrate our capacity, and adds context to some of the percentages you see.

46.36
%

issues solved in less that 1 hour

Fast, responsive IT service enables our customers to get on with their work. The higher % issues fixed in under 1 hour = happy people!

Number of calls resolved same day - calendar
52.28
%

calls resolved same day

Percentage of IT Support requests (raised in any way) that were fixed on the same day they were raised. Good for our client and for us.

Solved with SLA - trophy
96.10
%

resolved within SLA

Demonstrating how well we meet our promises (Service Level Agreements) to sort out your IT issues in a given time frame.

Statistics correct at 31st December 2021

Helping your people to thrive

Leading with Security and Compliance

Our approach to - and discipline with - IT security directly impacts your security and reputation. Choosing who to work with for IT & Security should be your number one entry on your risk register.

Grant McGregor has been an IASME Gold Accredited Cyber Essentials (CE) Certification body since 2016 and we take our own security as seriously as we do for our clients. As a very early adopter of the CE scheme, we have a long-standing relationship with IASME & NCSC and have helped nearly 100 different organisations achieve the Cyber Essentials certification.

We are Cyber Essentials Plus certified (externally audited, that means we’ve been rigorously verified) and IASME Gold Audited accredited  (also rigorously, externally audited) for our standards & security policies, processes, procedures, and practice.

Focused Teams

Our company has distinct and separate teams for Business As Usual IT Support, Professional/Technical Services, Consultancy and Cyber Services. So, you can be assured that whoever you are dealing with, will be 100% focussed on the task they’re working on - not trying to handle a support call whilst installing a firewall or sending invoice.

We have around 20 full-time employees with operations & admin staff but most are technical staff - half of whom are dedicated to the Helpdesk/Business As Usual IT Support team.

Track Record of Trust

Our track record is one of trust right through our supply chains. We partner with trusted vendors that allow us to deliver world class services and to make sure that your infrastructure Is proactively protected, 24x7x365.

Finally, we’re not afraid to challenge and educate - we don’t stop at just supporting and maintaining your systems. We work with your team to future-proof your organisation to develop your IT in line with your changing needs and to educate you on the latest IT opportunities and threats.

I am more than happy to recommend Grant McGregor ... since they have taken control of IT systems we have had far, far less issues and downtime and any issues that there have been, are dealt with quickly and professionally!

Graham Sim
Specialized Signs

[Grant McGregor’s] services are exceptionally good value for money… I can verify that Grant McGregor provides a truly professional IT service with no nonsense all at an excellent price.

Maureen Douglas
Forster Group

Our Locations

Edinburgh

0808 164 4142

The Merchants' Hall
22 Hanover Street
Edinburgh
EH2 2EP

Dundee

0808 164 4142

The Flour Mill
34 Commercial Street
Dundee
DD1 3EJ

Awards and Accreditations

50 Best Managed IT Companies, UK

For the 2nd year running in 2021 we were recognised as one of the 50 Best Managed IT Companies in the UK based on a rigorous assessment of our business practices and operational delivery.

IASME Gold Certification

Grant McGregor Ltd is an IASME-accredited Certification Body to conduct assessments and certifications for the IASME Gold IT Governance and Security compliance standard in the UK.

MSP501
2021 Winner

Grant McGregor Ltd is independently ranked globally at #134 of the world’s 501 Top Managed IT Service Providers (MSPs) of 2021. We are also ranked #9 in the UK and #1 in Scotland.

European 51
2021 Winner

Independently ranked in the Top 51 European IT Service Companies and the Top 10 UK MSPs by Channel Futures for our forward-looking approach and performance as a quality IT Provider.

Network Group
Awards Finalist 2021

Placed in the Top 5 of 85+ leading Managed IT Support companies across the whole of the UK in 2021, this accolade demonstrates our commitment to service quality & customer experience.

Cyber Essentials

Since 2016, we have served as an IASME-accredited Certification Body to conduct assessments and certifications for the Cyber Essentials / Plus IT Security compliance standards in the UK.

SBRC and
Police Scotland
Trusted Partner

As an original Trusted Partner member of the Scottish Business Resilience Centre, we conduct IT security reviews and provide appropriate recommendations for Small & Medium Businesses in Scotland.

Microsoft
Gold Partner

A long-standing and expert Microsoft Certified Partner with special emphasis, skills, and experience with Microsoft Cloud solutions: Office 365, SharePoint, Teams, InTune, & Teams Voice.

Network Group
Member

As a long-serving member of UK IT Services body, Network Group, we have an unrivalled peer group to call upon plus stronger relationships with IT vendors, and enhanced buying power.

CompTIA Member

We are proud to be a Technology Service Provider (TSP) member of the UK IT Industry body CompTIA which offers us a wealth of resources to maintain our learning and drive development.

Cyber Essentials

Grant McGregor has successfully certified our entire company to the UK Cyber Essentials IT security standard to demonstrate our 100% commitment to our own, and our clients’, IT security.

Cyber Essentials
Plus

Over and above the Cyber Essentials certification, we are independently tested and verified annually by a 3rd Party that our IT security measures & processes are robust & follow best practice.

IASME Governance Audited

Our Edinburgh based IT Company has been awarded ‘IASME Governance Gold Audited’ having been stringently assessed by an independent party to achieve this gold standard in IT security.

IASME GDPR Certified

Grant McGregor is GDPR certified to demonstrate that we have addressed the requirements of the General Data Protection Regulation showing how serious we take information security for ourselves and our customers' businesses.

IASME Quality Principles Certified

An important step to our IASME Gold Governance standard was certification to the IASME Quality Principles which demonstrates our quality- and process-focussed IT Service delivery culture.