Well, it’s a question of service…
We frequently ask our clients and their end-users how satisfied they are with the IT help, service and support we provide to them.
Over the past 12 months, they’ve scored us 100% Positive with an average Overall Satisfaction Score of 23/25 or 92% – with our lowest end-user grade being a not too shabby 80%!
Perhaps that’s because all of our technicians are patient, people-friendly people – as well as experts in technology – which means they can help your staff get more from their IT. And with your own, dedicated, IT person, you get tailored, high-quality, results-driven IT that simply works!
Such consistently great IT service, we firmly believe, can deliver you real business value & transformation – which is why our clients tell us they stick with us and recommend us happily.
So, if great service seems like a good match for your needs, then please contact Jon Towers or David Lawrence today.
Here’s another ten reasons for you to consider IT support & services from Grant McGregor:
- Utterly reliable – Reliable and responsive IT Support Services with strong SLAs from trusted, qualified & experienced IT professionals.
- Unrivaled service – An unrivaled customer service ethos to do the best job we possibly can for you – every time – a claim we can readily back-up.
- Surprisingly affordable – Cost-effective & flexible IT service options that are tailored to you. IT to suit every budget regardless of your size.
- Genuinely accountable – Our people take personal responsibility for YOUR success – and that’s what they’re rewarded on.
- High-calibre technicians – Carefully selected staff possessing the technical skills AND the people skills to make a real difference.
- Personable and friendly company – People-focused IT services to ensure your users are productive, not constrained by IT. With your own dedicated technical manager for continuity.
- Complete IT service range – A complete range of IT services on offer with an open-minded, listening-first approach and flexible attitude to work closely with your team.
- Appropriate advice – Business-savvy consultants who understand your IT must be cost-effective, appropriate and aligned to your specific plans & needs.
- Planned, proactive IT – Your IT becomes more positive and transformational for your company when it’s delivered proactively & to a coherent plan.
- Totally transparent – Clear IT Service Level Agreements, response & resolution times. Tight cost control, project management and transparent feedback & reporting.
Check our client testimonials for dozens more reasons why you’ll be in safe hands with us…
Are we a good fit for you?
We work for all types and sizes of clients with different IT requirements not only in Edinburgh but across Scotland and across the whole of the UK & Ireland. See some of the varied clients we work with.
1. In a Business or Organisation that’s looking for IT Support or help?
Whether you have 10 people in your business or 100 users in a larger organisation, if you’re looking for some effective help and IT support then we’d love to hear from you. To prove that we can deliver, check out our IT Service client testimonials here…
Or, if you’re just looking around then this free IT Outsourcing guide could be perfect for you.
2. Part of a larger business or organisation looking for additional IT cover or help with an IT Project?
If you’re working in IT within a larger organisation and you’re looking for some occasional project help or IT support cover (for absence or augmentation of your team) then we provide flexible arrangements that will suit you.
Check out our range IT Support Services here or hear from other companies that have used our augmentation service in our client testimonials section…
If you’d like to sound us out on something then please contact us on 0131 603 7910 for a chat (or chat online here if it’s more convenient).
3. An IT Professional that’s looking for help or honest advice on a particular IT solution?
If you’re managing IT for a larger organisation and looking for some honest guidance with a specific solution then we provide clear & comprehensive services to help you before and after you purchase.
Check out our IT Software & Solutions here or see how we’ve helped other IT professionals in companies large and small. Or read som of our client testimonials…
If you need to sound out one of our software staff then please contact us on 0131 603 7912 for a chat (or chat online here if it’s more convenient).