IT Support in Edinburgh

IT Support Services - technician answering calls

Here in Scotland's capital, Edinburgh, we've been helping businesses thrive for the last 20 years.

Your business can thrive too - let us create better and safer places for you and your people to work.

From cloud services that can secure your network to providing the latest productivity tools to your team - we have a range of services and products that can be tailored to meet your needs today and into the future.

Enabling your business to thrive by creating better and safer places for you and your people to work.

Whether you're looking to take advantage of cloud services to secure your network or provide the very latest productivity tools to your team - our range of services and products can be tailored to meet your needs for today and tomorrow.

Fast, responsive IT Support for modern businesses in Edinburgh...

Book a discovery call

How can we help you to get better IT Support?

Safer People

IT support
that puts
people first

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Add a high quality, award-winning IT team to your business at a fraction of the cost of employment!

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We earn trust - business people shaking hands
Fast and Responsive

Fast, responsive
IT support to get you
back to work quickly

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An IT Support service team that thrives on metrics and seeks rapid resolution first time, every time.

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We put people first - group of diverse people
Upgrade to an IT Partner

An IT partner
that works hard
to earn your trust

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Work with a mature, professional IT support company that will quickly become an extension of your own team.

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Our people - technicians sitting at workstations
Surprisingly Affordable

Surprisingly affordable IT services that
don't cost the earth

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Our pricing is simple, transparent and great value for your money. Let us surprise you with a comparison quote.

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Upgrade to a local IT partner you can trust.
Book a 15-minute, no-nonsense discovery call
with one of our expert IT Support team.

Our relentless quest to provide a world class service is proven by our customer testimonials and the results we achieve.

Let us find out more about how we can help transform your business in a 15 minute discovery call..

What our customers say

5 Stars

I’ve been working with Grant McGregor for IT for a few years now. To say the switch over to GM was one of the best things we did would be an understatement.

From the Directors to guys on the help desks I enjoyed their friendly atmosphere and attitude to IT. More than 5 years later, I wouldn’t look anywhere else. 5 stars is the least I can give them. Highly recommended.

Steven Hawkins
General Manager
Mike Stoane Lighting
5 Stars

When I first reviewed your website & then visited your offices, I thought there was no chance we would be able to afford your services – and I’m not advocating a price increase – it’s just that other small/medium businesses may experience the same feeling. Yet, although we now invest more in our IT than before, we actually pay less for professional monthly IT support than we paid for poor service in the past! You provide a truly professional service with no nonsense all at an excellent price. Your services are exceptionally good value for money and I know that the investments we’re making in our IT now are adding the value to our business that we wanted. Absolutely happy to recommend you as it does not feel like an outsourced service to us. It has been an incredibly positive experience, long may it continue.

Maureen Douglas
Director
Forster Roofing Services
5 Stars

From the outset, we agreed a transparent pricing structure which provided us with an upgrade in IT support and expertise, and whilst we’ve paid a premium for this, there are no hidden extras.  

Grant McGregor always exceeds expectations and deal with any query (no matter how seemingly ridiculous – and there have probably been a few in our time) in a quick and sympathetic manner giving real value-for-money.  I’d have no hesitation in recommending Grant McGregor and look forward to many more years of much valued and appreciated IT support from them.

Rosemary Slipper
BusyB

The Results We Deliver

Happiness factor - smilie face
97.42
%

happiness factor

A measure of customer experience for every IT service request, showing the % of respondents that scored us Great or Good

1,601
 

people supported

A somewhat blunt statistic but to us it demonstrates the impact of our work on businesses across Edinburgh and beyond.

14,387

tickets opened

Like the number of people supported, this can be a bit of blunt number - but does demonstrate our capacity, and adds context to some of the percentages you see.

46.36
%

issues solved in less that 1 hour

Fast, responsive IT service enables our customers to get on with their work. The higher % issues fixed in under 1 hour = happy people!

Number of calls resolved same day - calendar
52.28
%

calls resolved same day

Percentage of IT Support requests (raised in any way) that were fixed on the same day they were raised. Good for our client and for us.

Solved with SLA - trophy
96.10
%

resolved within SLA

Demonstrating how well we meet our promises (Service Level Agreements) to sort out your IT issues in a given time frame.

Statistics correct at 31st December 2021

Essential Resources

We've written a guide that will help you understand how to choose the right IT partner.

It's one of the most key business relationships that you'll make.

The technology you use is fundamental to your business - so the right support and advice is critical to you successfully implementing it and, in the end, growing your business.

Grab your free copy

You’ll discover:

  • Why you want an IT partner that thinks strategically for you and in your best interests
  • The reasons business owners and managers like you switch IT support providers
  • How to protect the most important asset your business owns
  • And why you should be highly sceptical of all IT support businesses (yes, including us)

Our Expert Knowledge
Published Weekly

Is Changing Your IT Support Provider Risky?

Despite being very unsatisfied with the current level of service provided by their IT support, many businesses are reluctant to take their business elsewhere. Whilst some business managers believe changing IT support provider can be risky, what’s even more risky is staying with an existing provider that is failing to meet your needs and requirements.

Here at Grant McGregor we outline some of the myths regarding changing IT support and why it is riskier to stick with an existing poor provider.

26th August 2021

How much should IT support cost?

The old maxim that “you get what you pay for” is true in so many service professions. If you’ve ever hired graphic designers or SEO “experts”, you’ll know that they are not all created equal. While it might be less obvious in terms of IT support, it’s likely to be a much more critical relationship for your business.

Reducing costs and overheads is a vital part of maximising profit in any successful business strategy. Optimising budgets helps to add directly to the bottom line and is more easily controlled than the other end of the equation, i.e. creating demand and setting prices.


26th August 2021

How Long Does It Take to Switch IT Support Companies?

Switching IT support companies needn’t be a headache – provided your new IT support partner takes a programmatic and practical approach to making the switch. We explain why.

Here at Grant McGregor, we understand that the thought of switching IT support partners fills most people with dread.

How will everything transition over successfully? Will everything continue to work? What if there’s a problem? What if the new support company are no better – so we go through all that pain for nothing?