Firstly, we find that we’re somewhat unique in listening to and probing our clients’ IT needs fully before we begin any project. This hugely important step ensures we truly understand not just what our clients are trying to achieve but also why they need to do it. The project goals are then agreed before any solutions or actions are taken – makes sure we’re all on the same page from the outset!
Subsequently, we map out all the actions, steps, timescales and risks involved in successfully delivering that project as a shared project plan. This plan transparently displays everything involved including all milestones, any disruptions the system or users might encounter and all budget lines and costs. Once agreed, the project commences and both parties work to this plan – not slavishly as a degree of flexibility lends itself to success – but if any necessary changes or delays are going to impact on timescale or budget, we explain why and get agreement first. During this project delivery phase, we find that communication is king. Not too much as our clients don’t want to be burdened by minutiae, but enough to keep everyone in the loop about important milestones or issues.
After each IT project is completed to the client’s satisfaction and signed off by them, we undertake a robust internal review process to see what we’ve learned or might have done better. We call this TEFCAS project review our ‘formula for success’; it’s short for Trial, Event, Feedback, Check, Adjust and Success. It basically ensures we keep doing the good bits but learn and adjust from any unexpected steps we encountered and had to resolve.
No person or company can be 100% error-free but our goal is to always aim for the stars by constantly adjusting and improving. See more about our IT Service Delivery here or read some of our clients’ experiences here of our successful project delivery for them.