We’ve invested our money and considerable time in putting in place truly effective, purpose-built IT Service Management Systems. We made a deliberate choice to invest in a more expensive but more rigorous and proven solution that covers call-logging, case management, Service-Level tracking & management plus project delivery and management. And does so fabulously well.
It’s a very flexible system that works in almost any way that we and our clients need it to and provides powerful, transparent reporting that enables our clients to track and monitor all of the work we’re doing for them, every ticket, every project and to see exactly how we’re performing for them against our service level agreement.
We’ve certainly found this to be significantly better than trying to make-do with an in-house, do-it-yourself call logging system and then trying to tailor it to our customers’ way of working. See what our clients think about our IT service reliability and responsiveness here in our client testimonials.