All of our customers are equally important to us – and not just for the first few months. Many of our IT Support clients have been with us for over 10 years even when they’ve reviewed us against the market every now and again. Perhaps that’s because we still treat them with the same respect and care that we did on day one.
It could also be because each client is provided with a dedicated technical account manager to make sure the shine stays on. You see, we take the view that it’s everyone’s responsibility at Grant McGregor to make sure our clients want to remain with us for the long-term. And they do.
Our IT support clients have been incredibly loyal to us and our client retention rate is way higher than the industry standard. But if you’re still anxious that, by switching your IT support to us, you might be jumping out of the frying pan and into the fire, we offer every client a risk-free, money-back service guarantee. You can find out more about our guaranteed service here.