Quality Scotland, Edinburgh

Quality Scotland works across all sectors to provide the expertise and resources needed by its members to deliver continuous performance improvement.

In 2013, we were faced with the problem of replacing our aging IT hardware to bring it up to date but we weren’t keen to simply replace like-for-like.

As an organisation whose staff need to work from the office, home or elsewhere, we really had a good feeling about cloud services and the flexibility it might offer us.

We used the services of an external IT consultant to independently assess our needs and to then seek appropriate local providers who would have the required experience & expertise to deliver an appropriate cloud solution.

Over time, we narrowed the list down and after some careful consideration & recommendations, we opted to switch our IT support and work with Edinburgh-based IT company, Grant McGregor Ltd (GM).

GM were already experienced in cloud technologies like Office 365 for email and file storage using SharePoint but they also understood what we wanted to achieve and, more importantly, why. Our existing server was old & increasingly unreliable – as was our internet – so we had a pressing need to sort our IT quickly. However, recognising that we would need our ‘non-techy’ staff to get comfortable with using new cloud IT, they created a clear, phased plan to move us over beginning with email.

Some of our staff still didn’t really understand how they would use this new cloud system with their files. So, GM organised a very helpful training session with us all to demystify everything about moving to and using Office 365.

There were the inevitable few hiccups to start with but they worked patiently with us to ensure everything ran smoothly. Since then, GM helped to seamlessly orchestrate all of the complex IT, telecoms & internet aspects of our office move to Drumsheugh with new cabling, PCs and other IT systems improvements.

Their help was extensive with excellent project management shown by the GM team working alongside ours. Grant McGregor has offered us a really personal service and we’ve constantly found them to be responsive & to be on-hand immediately when any IT hiccups or problems do arise.

I have no hesitation in recommending this company.

 

Eileen McGregor, Office Manager
Quality Scotland, Edinburgh

 

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