Wolverhampton City Council were in the process of migrating to IP telephony and fax services to MFD’s was the only part that could not be migrated due to the fax module needing an analogue phone line. Fax is required by the business as the council needs to send faxes to institutions that only accept this form of medium.
We have an IP telephony system hence was looking at a solution that could integrate into this and was cost effective to buy and run. I had a fair idea on how the solution would integrate technically and used Google to find compatible solutions. I approached various companies to get an understanding on how their product worked and asked for indicative pricing. GFI immediately put me in touch with Rob at Grant McGregor.
Rob was great. He was very knowledgeable and extremely helpful, more importantly not pushy! He helped us through the trial and arranged technical support help when we got stuck.
Rob also went out his way to secure the best price for us, working with GFI to obtain a fair price that met my budget for the purchase.
I would definitely recommend Grant McGregor as a good company to work with. GFI Faxmaker, as a solution, was the most cost effective of the four solutions I looked at in part due to the great price level that Rob secured for us. That said, the GFI solution was easy to install and fairly straightforward to configure. The solution is easy to maintain and works without any major issues with the option to integrate SMS which is not readily available in other solutions.