IT Project Coordinator Role

IT Project Coordinator Role

IT Project Coordinator

Job Type: Permanent Full-Time
Location: Edinburgh City Centre (EH2)
Salary: £26,000 – £30,000 a year

Grant McGregor is an awarding-winning, leading Managed Service Provider of IT services. Established in 2000, Grant McGregor Ltd has grown from strength-to-strength. We have an exciting opportunity for an experienced administrator for the role of the IT Project Coordinator to join the Service Delivery team and support Project Managers.

The role of the IT Project Coordinator is to provide high quality, proactive and efficient support to the Professional Services team, to maintain appropriate systems and processes and to support the effective delivery of multiple simultaneous projects. This includes, but is not limited to, coordinating procurement, work schedule, issues and documentation of the project, and reporting on the current state of the projects to internal and external stakeholders. This role will be very well suited to an individual who thrives within a fast-paced tech environment and who is eager to learn.

Apply here.

Essential Duties and Responsibilities:

  • Ensure customer service levels are kept to a very high standard.
  • Achieve and provide overall customer satisfaction (CSAT) of 95%
  • Support the Project Manager and coordinate all aspects of projects and be the first point of contact.
  • Effectively and accurately communicate relevant project information to all stakeholders.
  • Provide clear, accurate and up to date information and schedules regarding every project.
  • Work with team members to prepare quotes.
  • Manage Procurement and request purchase order numbers.
  • Assist the team members in the request and review of supplier quotations to ensure that only fair and reasonable pricing is recommended.
  • Chase orders and third parties and ensure that everything arrives within the target deadlines.
  • Organise delivery dates and collection requirements.
  • Capture Project progress into the PSA software.
  • Manage Project issues and changes.
  • Keep the deadline and all target dates set by team members in control.
  • Communicate information to relevant team members, such as change in schedule dates, changes in the project’s requirements, unforeseen complications etc throughout the project and to advise of any delays.
  • Communicate requests for invoicing to the finance team.
  • Produce project documentation as required.
  • Organising and attending stakeholder meetings.
  • Provide administrative support for the Professional Services team.
  • Monitor Change board for new tickets. Dispatch and action following agreed SLAs.
  • Reception – efficiently handle all incoming calls for the Professional Services team.
  • Work in accordance with company values, policies, procedures and processes recognising and developing areas for improvement.
  • Undertake ad hoc duties, as required by the Operations Manager and the Operations team.

Additional Duties and Responsibilities:

  • Identify potential areas for improvement i.e. customer service, perception, and satisfaction.
  • Tracking and communicate project risks and opportunities.
  • Keep the IT Infrastructure Manager informed about project status and issues that may impact client relations that they may not be aware of or that they feel may need dealing with from a higher level.
  • Looking for ways to increase the project’s profitability and reduce expenses where possible.
  • Work in accordance with company values, policies, procedures and processes recognising and developing areas for improvement.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Degree in Business Management or a related field, or 2+ years’ experience in a Project Administrator / Coordinator role ideally in an IT company.
  • PRIN CE2 Foundation or APM Project Fundamentals Qualification (PFQ) desired but not essential.
  • A high level of verbal and written communication skill.
  • The ability to build rapport with customers quickly.
  • Team player with ability to motivate staff to help you achieve objectives.
  • Ambitious and a passion to deliver outstanding customer service.
  • Ability to manage numerous tasks at one time and stay focused on delivery.
  • Excellent communication and relationship building skills.
  • Proven organisational skills with the ability to plan effectively.
  • Pro-active, strategic with excellent problem-solving skills.
  • IT literate and able to digest and apply technical information and update on systems.
  • Familiarity with risk management and quality assurance control can also be beneficial.
  • The ability to learn and take on board a volume of technical data.
  • Must display a “can do” attitude.

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