IT Support Services

How we make a difference to you...

IT job vacancies EdinburghAs well as having IT that’s designed to help you meet your business goals, you’re probably looking for an IT System that simply works and let’s you get on! But when the time comes that something inevitably needs to be fixed or improved, you’ll want to talk to someone fast. And not just anyone.

You’ll want to be talking to someone who knows your IT set-up well, who genuinely cares about your business and who isn’t going to pass you on to a colleague because it’s not really his or her responsibility or area of expertise.

You’ll want to feel like your IT support person works personally for you and is there when you need them. If that rings true for you, then that’s exactly where we can make a BIG difference

Grant McGregor IT ScotlandFor years, our clients have each benefited from just that – having a dedicated account manager who gets to know them, their organisation and their users well. For you that’s not a sales person ‘account manager’, but an experienced technician who is expert with technology but speaks plain English.

We frequently ask our clients and their end-users how satisfied they are with the IT help and support we give them. They score us an average of 92/100 – with the lowest score being a not too shabby 80%!

To find out how consistently great IT service can deliver real business transformation for you, call Jon Towers or David Lawrence today.

call Grant McGregor

Just ten reasons for you to consider IT support & services from Grant McGregor:

  1. Utterly reliable – Reliable and responsive IT Support Services with strong SLAs from trusted, qualified & experienced IT professionals.
  2. Unrivaled service – An unrivaled customer service ethos to do the best job we possibly can for you – every time – a claim we can readily back-up.
  3. Surprisingly affordable – Cost-effective & flexible IT service options that are tailored to you. IT to suit every budget regardless of your size.
  4. Genuinely accountable – Our people take personal responsibility for YOUR success – and that’s what they’re rewarded on.
  5. High-calibre technicians – Carefully selected staff possessing the technical skills AND the people skills to make a real difference.
  6. Personable and friendly company – People-focused IT services to ensure your users are productive, not constrained by IT. With your own dedicated technical manager for continuity.
  7. Complete IT service range – A complete range of IT services on offer with an open-minded, listening-first approach and flexible attitude to work closely with your team.
  8. Appropriate advice – Business-savvy consultants who understand your IT must be cost-effective, appropriate and aligned to your specific plans & needs.
  9. Planned, proactive IT – Your IT becomes more positive and transformational for your company when it’s delivered proactively & to a coherent plan.
  10. Totally transparent – clear IT Service Level Agreements, response & resolution times. Tight cost control, project management and transparent feedback & reporting.

 

Are We A Good Fit For You?

We work for clients of all types, sizes and IT requirements not only in Edinburgh, Glasgow and across Scotland but across the whole of the UK and Ireland.

Perhaps you’re…

IT support service from Grant McGregor, Scotland, UK

In A Small Organisation Looking For IT Support Services?

Whether you’re just 10 people in a small business or 100 users in a larger company or organisation looking for better help and IT support then we’ve a strong track record as a safe, affordable company you can trust.

Whether you’re outsourcing IT for the first-time or because your existing support arrangements aren’t working, check out our IT Support Services here or learn what similar-sized companies think about us from some of our many client testimonials…Or, if you’re just looking around then our free IT Outsourcing guide could be perfect for you right now.

Maybe you’re…

IT consultancy Edinburgh ScotlandPart of A Larger Organisation Looking For Additional IT Cover or Help With An IT Project?

If you’re working in IT within a larger organisation and you’re looking for some occasional project help or IT support cover (for absence or augmentation of your team) then we provide flexible, effective arrangements that should suit you.

Check out our range of IT Support Services here or hear from other client companies  that have used our IT augmentation services. If you’d like to sound us out on something then please contact us on 0131 603 7910 for a chat (or chat online here if it’s more convenient).

 

Or perhaps you’re…

IT software solutionsAn IT Professional Looking For Help or Honest Advice On A Particular IT Solution?

If you’re managing IT for a larger organisation and looking for some honest guidance with a specific solution then we provide clear & comprehensive services to help you before and after you purchase.

Check out our IT Software & Solutions here or see how we’ve helped other IT professionals in companies large and small. If you need to sound out one of our software staff then please contact us on 0131 603 7912 for a chat (or chat online here if it’s more convenient).